
Sébastien Onillon
Customer Experience Manager at Cloudflare
Hi, I'm Seb! Currently based in France, I love turning challenges into solutions, driving adoption, and building long-lasting, value-driven partnerships. I thrive in fast-paced, international environments where customer success fuels business success.
I speak French (native) and English (fluent)
Currently at
Customer Experience Manager · July 2026 — Present
Previously Customer Success Manager · Oct 2024 — July 2026
Worked with
Focus areas
Experience
Customer Experience ManagerNew role
July 2026 — PresentCustomer Success Manager
Oct 2024 — July 2026Helping build a better Internet. Currently working with Enterprise customers in EMEA.
- RevevolJan 2018 — Jan 2023
Customer Success Manager, Google Workspace
Managed enterprise accounts including Air Liquide, Solvay and Chronopost — adoption strategy and quarterly business reviews.
- WP FairlyMay 2016 — Sep 2024
Founder
Started as a side project alongside my full-time Customer Success roles, then became my main business for a few years.
- BynderSep 2016 — Jan 2018
Customer Success Manager
Owned adoption plans and QBRs for international enterprise customers, with a focus on reducing churn risk.
- iAdvizeJul 2015 — Sep 2016
Customer Success Manager
Drove e-commerce customer engagement and onboarding, with proactive account health monitoring.
See the full picture in my resume.
What people say
“Sébastien supported us in managing our website for five years. He was unfailingly loyal and available, and I believe he played a major role in growing our business. I recommend Sébastien without hesitation!”
Want to get in touch? Say hello →