Sébastien Onillon

Sébastien Onillon

Customer Success Manager at Cloudflare

Hi, I'm Sébastien — I help Enterprise customers get the most out of Cloudflare. Customer Success is where I've spent most of my career.

Speaks French (native) and English (fluent)

Currently at

Customer Success Manager, EMEA · Oct 2024 — Present

Helping build a better Internet. Currently working with Enterprise customers in EMEA to get the most out of the platform.

Worked with

Focus areas

  • Customer Success
  • Enterprise Accounts
  • Google Workspace
  • SaaS Adoption
  • Business Reviews
  • WordPress

Experience

  1. CloudflareOct 2024 — Present

    Customer Success Manager, EMEA

    Helping build a better Internet. Currently working with Enterprise customers in EMEA to get the most out of the platform.

  2. RevevolJan 2018 — Jan 2023

    Customer Success Manager, Google Workspace

    Managed enterprise accounts including Air Liquide, Solvay and Chronopost — adoption strategy and quarterly business reviews.

  3. BynderSep 2016 — Jan 2018

    Customer Success Manager

    Owned adoption plans and QBRs for international enterprise customers, with a focus on reducing churn risk.

  4. iAdvizeJul 2015 — Sep 2016

    Customer Success Manager

    Drove e-commerce customer engagement and onboarding, with proactive account health monitoring.

  5. WP FairlyMay 2016 — Sep 2024

    Founder

    Started as a side project alongside my full-time Customer Success roles, then became my main business for a few years.

What people say

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